Clarity Support

Clarity understands speech on your iPhone instead of sending audio to a server. That needs two speech models (one for words, one for who is speaking). They download once — use Wi-Fi if you can — and then captions work without the internet. After that, Clarity also downloads its summary model (about 530 MB) in the background, so key points are ready when you want them. You can start captioning without waiting for it.

The first time, your iPhone optimizes the speech models for its chip. This can take up to a minute. After that, Start is quick.

Some networks (workplaces, hotels, public Wi-Fi) block or intercept downloads. Try another Wi-Fi network or mobile data, turn off any VPN or content filter, and make sure Settings → General → Date & Time → Set Automatically is on. Then tap Download again — it continues where it left off.

In Clarity, open Settings → Help & legal → Send feedback. It opens an email to us with your app version and iPhone model filled in. Your conversations are never attached. You can also email admin@artmento.org directly.

Setup and the tutorial are free. To use Clarity after that you need a monthly or yearly Clarity subscription. New subscribers get a free trial. The current prices in your currency are shown in the app before you subscribe. You can cancel anytime.

In Clarity, open Settings → Subscription → Manage. Or on your iPhone: Settings → your name → Subscriptions → Clarity. Cancel at least 24 hours before your trial or current period ends to avoid the next charge.

Sign in with the same Apple Account, open Clarity and tap Restore purchases on the plans screen (or Settings → Subscription). No Clarity account is needed.

Purchases are made through Apple, so refunds are handled by Apple: visit reportaproblem.apple.com.

Open the iPhone Settings app → Clarity → turn on Microphone. Then return to Clarity and press Start.

Place your iPhone between the speakers, close to whoever is hardest to hear, and away from music or TV. Clarity works best with one to four people speaking in turn.

Tap the speaker’s name above any line, or tap Speakers. Pick “Me”, a frequent chat partner, or type a name. All lines update immediately. Add frequent chat partners in Settings.

Use A− / A+ to change text size and Slower / Faster to change how quickly words appear. Both are also in Settings, with a preview.

Live captions currently support English. More languages are coming.

Only on your iPhone, in the Saved tab. They are included in your iPhone’s own backup if backups are on. We never receive them. See the Privacy Policy.

Only anonymous install statistics: that Clarity was installed and opened, with your device type, iOS and app version, and approximate country (Google Analytics for Firebase). Never audio, captions, conversations or names, and no advertising IDs. Turn it off in Clarity → Settings → Share install statistics. Details in the Privacy Policy.

Open a conversation in Saved and tap Summarize. Clarity downloads its summary model (about 530 MB) during setup. If it isn’t on your iPhone yet (for example, if you removed it in Settings), Clarity downloads it the first time you tap Summarize. Key points are written on your iPhone. They are AI-generated and may contain mistakes, so check important details in the full transcript.

In Settings, remove the speech models or the summary model. You can download them again any time. Deleting conversations also frees a little space (text takes very little).